Returns, Refunds, and Membership Cancellation Policy
Last Updated: October 28, 2026
Thank you for choosing Happy Hive Homeschooling.
We put a great deal of heart into creating digital resources, learning experiences, and homeschool support that families can use with confidence. We want you to understand what you are purchasing, how recurring memberships work, and what to do if you experience a problem.
This policy applies to digital products, memberships, subscriptions, and other purchases made directly from Happy Hive Homeschooling.
Digital Downloads and One-Time Digital Purchases
Because our digital products are delivered electronically and may be accessed or downloaded immediately after purchase, all sales of digital products are generally final.
Once a digital product has been purchased, it cannot be returned, exchanged, or refunded simply because:
- You changed your mind.
- You decided not to use the resource.
- You purchased a resource that does not fit your current homeschool plans.
- You did not download or complete the product.
- You later found a different product you prefer.
- You purchased a product without reviewing its description or recommended age range.
Please review the product description carefully before completing your purchase.
The membership guarantee described below applies to membership purchases. Separate one-time purchases remain subject to this section and any guarantee included in their individual offer.
Download, Access, or File Problems
We always want you to be able to use the resources you purchased.
Please contact us if:
- You did not receive your purchase or access information.
- A download link is not working.
- A file appears to be damaged, incomplete, or incorrect.
- You accidentally purchased the same product more than once.
- You believe you were charged incorrectly.
- A technical problem is preventing you from accessing your purchase.
We will make every reasonable effort to correct the problem, replace the file, restore access, or provide an appropriate solution.
We will correct confirmed billing errors and work to resolve delivery or access problems. If we cannot provide what you purchased, we will arrange an appropriate refund or another solution you agree to.
Refunds covered by our 25-day membership money-back guarantee will follow that guarantee. Other refunds may be offered at our discretion unless required by law or another written purchase promise.
Memberships and Recurring Subscriptions
Happy Hive Homeschooling may offer monthly and annual memberships, including resource-library memberships, coaching memberships, paid newsletters, communities, and other ongoing programs.
When you purchase a recurring membership, you authorize Happy Hive Homeschooling and its payment processor to charge your selected payment method according to the price and billing frequency shown at checkout.
Depending on the option you select, your membership may be billed monthly or annually.
Your membership will renew automatically until you cancel it.
Automatic Renewal
Your membership will renew at the end of each billing period using the payment method associated with your account.
You will be charged the price disclosed when you enrolled unless you have been notified in advance of a future price change.
The automatic-renewal terms, billing frequency, membership price, and cancellation information will be presented during the purchase process. Your purchase confirms your agreement to those terms.
Annual Membership Renewal Reminders
If you select an annual membership, Happy Hive Homeschooling will send an advance renewal reminder to the email address associated with your account.
The reminder may include:
- The name of the membership.
- The upcoming renewal date.
- The amount or current price of the renewal.
- A reminder that the membership renews automatically.
- Instructions or a direct method for canceling the membership.
You are responsible for keeping your email address and account information current so that you receive important billing and membership notices.
Canceling a Membership
You may cancel a recurring membership at any time.
You may cancel using the online cancellation option available through your account, checkout platform, or membership portal. You may also contact us if you need help locating or completing the cancellation process.
Canceling your membership stops future renewal charges. Cancellation alone does not request a refund.
If you cancel without requesting a refund, your access continues through the billing period you have already paid for. If you want to use the 25-day money-back guarantee, email your refund request within the guarantee window. We will handle the eligible refund and cancellation together.
For example, if your monthly membership renews on the tenth of each month and you cancel on the fifteenth, you will retain access until the following tenth. You will not be charged again after the cancellation has been completed.
Please retain any cancellation confirmation you receive for your records.
Membership Refunds
The Busy Bees Holiday Hub and Homeschool Success Circle both include our 25-day membership money-back guarantee. The guarantee applies to monthly and annual enrollment in each membership.
Our 25 day membership money back guarantee
You have 25 calendar days after your first paid enrollment in a membership to decide whether it fits your family. If it does not, email christy@happyhivehomeschooling.com within that window and ask for a refund. You do not need to explain your decision, complete activities, or prove that you participated.
For a monthly membership, the guarantee covers your first monthly payment in full. For an annual membership, it covers your first annual payment in full. We do not deduct a fee for resources you tried or mentoring you received during the guarantee period.
The guarantee is available once per customer for each membership. Joining the Hub and joining the Circle have separate guarantee periods. If both memberships are within their own guarantee periods, you may request a refund for either or both.
The 25-day period begins with your first payment, including a discounted first payment. If an offer includes a free trial, the guarantee begins when your first payment is charged. Monthly renewals, annual renewals, plan changes, and rejoining do not start a new guarantee period. Any additional membership fees paid for a plan change during the original guarantee period are also covered when you request a refund within that period.
Your request must arrive by 11:59 p.m. Pacific Time on the date 25 calendar days after your first payment. Eligibility depends on when your request arrives, not when we reply. A written guarantee offered when you purchased will be honored under the terms presented then.
How to request your guarantee refund
Email christy@happyhivehomeschooling.com with your name, the email address used for your purchase, and the membership you would like refunded. Tell us that you would like to use the 25-day guarantee.
Your refund request also authorizes us to cancel that membership and stop its future renewal charges. You do not need to cancel separately. We will confirm the cancellation and refund by email.
Eligible payments are refunded to the original payment method, including applicable taxes. We aim to submit refunds within five business days of receiving your request. Your bank or payment provider may need additional time to show the credit.
Once the guarantee refund is processed, access to the refunded membership and its included mentoring or other benefits ends.
Refunds after the guarantee period
After the initial 25-day guarantee period, membership payments, including later monthly and annual renewals, are nonrefundable for changes of mind, unused membership time, missed content, lack of participation, or forgetting to cancel. We do not prorate those payments for unused time.
This does not limit refunds available because of a billing error, a product or service we cannot provide, another written purchase guarantee, or applicable law. Those protections are separate from the 25-day satisfaction guarantee.
Nothing in this policy limits any refund, cancellation, or consumer rights that may be provided under applicable law.
Billing Errors and Charges After Cancellation
Please contact us promptly if you believe:
- You were charged more than once.
- You were charged an incorrect amount.
- You were charged after properly completing the cancellation process.
- Your payment information was used without authorization.
- A technical error affected your membership payment.
We will review the transaction and correct any verified billing error.
Access after cancellation or a guarantee refund
When you cancel without a refund, your membership access and benefits continue through the end of your paid billing period. Resources downloaded during that paid membership may continue to be used by your immediate household under their original Terms of Use.
When a guarantee refund is processed, access to the refunded membership and its benefits ends. Permission to use resources obtained solely through that refunded membership also ends. Please stop using those resources and delete your digital copies. Resources purchased separately are unaffected.
You do not need to provide proof of deletion to qualify for the guarantee. Downloaded materials may not be shared, resold, or distributed to others.
Failed or Declined Membership Payments
If a recurring payment is declined, expired, returned, or otherwise unsuccessful, we or our payment processor may attempt to process the payment again.
Membership access may be temporarily suspended while a payment remains unsuccessful.
If payment cannot be completed, the membership may be canceled and access to membership benefits may end. You may be invited to update your payment information or enroll again.
Free Trials, Introductory Pricing, and Promotional Offers
Some memberships may occasionally be offered with a free trial, introductory price, coupon, bonus, or limited-time promotion.
The terms of the offer, including when regular billing begins, will be explained before purchase.
Unless otherwise stated, promotional pricing applies only for the period described in the offer. After that period, the membership will renew at the regular price disclosed during enrollment.
Canceling during a free or introductory period prevents future charges, provided the cancellation is completed before the first scheduled paid renewal.
Promotional offers and coupons generally cannot be applied retroactively to previous purchases.
Lifetime Access Purchases
Happy Hive Homeschooling may occasionally offer a one-time purchase that includes “lifetime access” to a particular digital product or resource library.
Unless otherwise stated in the specific offer, lifetime access means access for as long as Happy Hive Homeschooling continues to operate and make that product, library, or a reasonable replacement available.
Lifetime access:
- Does not refer to the lifetime of the purchaser.
- Does not guarantee that a particular website, platform, portal, or delivery method will remain available permanently.
- Does not guarantee that new content, live support, coaching, classes, or updates will be added indefinitely.
- Does not include future products or programs unless they are specifically included in the original offer.
Happy Hive Homeschooling may move lifetime-access content to a different platform or delivery method. When reasonably possible, purchasers will be provided with updated access instructions.
Membership Features and Delivery Methods
Happy Hive Homeschooling may make reasonable updates to membership content, features, schedules, platforms, or delivery methods as the membership grows and evolves.
For example, resources may be moved to a different platform, live event schedules may change, or one form of support may be replaced with another comparable form of support.
If a change materially affects your recurring price, automatic-renewal terms, or access to the core membership you purchased, we will provide appropriate advance notice and explain how you may cancel before the change takes effect.
Price Changes
Membership prices may occasionally change.
Price changes will not be applied to a recurring membership without appropriate advance notice. The notice will explain the new price and when it will take effect.
You may cancel your membership before the new price takes effect if you do not wish to continue at the updated price.
Special grandfathered pricing, founding-member pricing, or promotional pricing may be governed by the terms stated when the offer was made.
Discontinued Memberships or Products
Happy Hive Homeschooling reserves the right to discontinue a product, membership, or program.
If we discontinue a membership before the end of a period for which you have already paid and cannot provide continued access, comparable replacement access, or the promised benefits through the end of that period, we will provide an appropriate solution. Depending on the circumstances, this may include substitute access, account credit, or a prorated refund.
This does not apply when access is terminated because of a violation of our Terms of Use, misuse of materials, unauthorized sharing, nonpayment, abusive behavior, or other breach of the membership agreement.
Membership Termination by Happy Hive Homeschooling
Happy Hive Homeschooling may suspend or terminate access when a customer:
- Shares login information or member-only content without permission.
- Copies, resells, distributes, or publicly posts protected materials.
- Uses resources outside the license provided.
- Engages in abusive, threatening, harassing, or disruptive behavior.
- Fails to make required payments.
- Violates our Terms of Use or community guidelines.
Termination for a violation does not create a new guarantee period or an additional refund entitlement. Any refund available under the 25-day membership guarantee, another written purchase promise, or applicable law will still be honored.
Chargebacks and Payment Disputes
We encourage you to contact us before opening a chargeback or payment dispute.
Many concerns involving missing emails, forgotten renewals, duplicate purchases, or access problems can be resolved quickly by contacting us directly.
Submitting a chargeback does not automatically cancel an active membership. You should also complete the membership cancellation process to prevent future renewal charges.
Contact Us
Your trust matters to us, and we want you to feel supported in your homeschool journey.
📬 Feel free to Contact Us if you:
- Need help accessing a purchase.
- Cannot locate the membership cancellation option.
- Believe you were charged incorrectly.
- Have questions about this policy.
- Experience a technical problem with one of our resources.
We typically respond within 1–2 business days.
Your trust matters to us. Thank you for being part of the Happy Hive, where every day is a school day and there’s no wrong way to homeschool.
